Ordered the Wrong Gemstone By Mistake? Here’s What You Can Do

We understand it, we know that gem shopping is not always easy. Either you clicked too fast, or, perhaps, Mercury was in retrograde.   

Sorry you chose the bad carat, or colour, or cosmic vibe, that is nothing to feel bad about. We want every gem to fit perfectly, and that is why at Navratan, we do give credit to the customer, and the return and exchange policy is framed in the same way.  

So we are going to guide you through the most frequent questions that we get called to answer when a gemstone disaster has taken place.

What happens if I wear the wrong gemstone? Is there any negative effect of wearing the wrong gemstone? Can I return if a gem is not suiting me?

Astrologically, if you have worn a wrong gemstone, the energies of the gem will not align with yours, and it will bring you negativity or hurdles in your life. It can affect your health or finances, basically, any aspect of life.   

Yes, you can return a gem if it is not suiting you. You can feel the energies in 4 to 5 days, hence we have a 10-day return policy. You can return or get the gemstone exchanged as well.   

Read More - Why Custom-Made Jewellery Is Gaining Popularity in Modern Times?

Is it possible to give back a gemstone that I have ordered on error?

You can, conditionally - you can, yes, absolutely-- thanks to our No Questions Asked 10-Day Return Window.   

In case you are not satisfied with your loose gemstone or ready-to-ship gemstone, then you can send it back within 10 days of delivery. Of one thing, just be certain:  

• The gemstone is untouched, and it is in its original condition, as is the case in the gemstone industry.  You send it back in its original packaging, with its certificate. 

• Just ensure that you start the return procedure within a maximum of 240 hours after delivery.

• As soon as our quality control department reviews the product, we will issue your money back within 10 working days.

But what happens when I do not want to reverse all of my order?

Take an example that you ordered three gemstones and only loved one of them; it is no trouble. The rest you can bring back, but under the guarantees of the conditions of the return, and within 10 days.   

On receiving suitable items, we will give back the right items. You can get your money back for the two gems you didn't like or can get them exchanged as well, but excluding shipping, tax, and payment gateway (wherever applicable).

The gemstone is already in a ring. Can you replace a gemstone in a ring?

Yes, you can get the gemstone replaced in the ring. The new stone should be as close as possible to the original in size (in mm) for a proper fit. Our experts can help you with the task of finding your perfect gem.   

Know More - What To Do When Your Ring Is Smaller Or Bigger? How To Resize A Ring?

How do I send the gemstone back safely?

It is easy to return a gemstone:  

• Go to your Navratan account and create an RMA (Return Merchandise Authorisation) number.

• Ship the item with all its original documents containing them.

• International shipping with an insured courier company such as DTDC Plus.

• Provide your tracking information to our customer care specialists.

  Hint: In case your gemstone is damaged, you have up to two days to report it, so make a short video of unboxing it to assist us in resolving it as an insurance claim.

Can I change my mind and get a refund on an international order?

Because of international logistics, there are no international returns at the moment. We are currently trying to improve this process in the future, but as of now, we can only accept the return of domestic orders.  

In some cases, if the paperwork goes through, we accept the return, but mostly, we can help with the exchange of the gem.   

Know more - How to Spot a Fake Gemstone: 6 Red Flags Every Buyer Should Know

In Conclusion

We at Navratan know that the selection of a gemstone is not only a fact but also a sentiment. We keep our promises, and we make things right when something does not feel right. The basis of our return and exchange policy can be summarised as: trust, transparency, and cosmic grace.  

So when you have ordered the wrong gem, don't get panicky. All you have to do is contact us, and we will guide you through, and we will make sure you once again purchase as per your purposes.