Shipping Policy

We offer Free Shipping on all orders above (only within India).

Local Shipping Charges:
Orders below the value of INR 10,000 will be charged a flat shipping rate of INR 300 (only within India).

We offer Free Shipping on all International orders above INR 2,00,000 (≈ USD 2500). International orders below INR 2,00,000 (≈ USD 2500) have the option of EMS shipping (only in countries where EMS operates) or Express Shipping .

EMS Shipping Charges:
Orders below INR 40,000 will be charged a flat shipping charge of INR 2,100 and orders above INR 40,000 but under INR 2,00,000 will be charged a flat shipping charge of INR 4200 will be applicable.

Express Shipping Charges (delivery in 2-5 working days):
Orders below INR 40,000 will be charged a flat shipping charge of INR 3100 and orders above INR 40,000 but below INR 2,00,000 will be charged a flat shipping charge of INR 4200.

All our international Express Shipments are sent only through reputed shipping providers such as FedEx, UPS, Sequel, DHL & TNT that typically deliver within 2 to 5 working days (This is a tracked service)

EMS shipping is available in over 200 countries/territories including India, USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal and it typically delivers in 9-12 days. (This can sometimes not be a tracked service)

FAQ’s Shipping within India

  1. What does “Days to Dispatch” mean? (How soon will my order be shipped?)
  2. Days to Dispatch translates to the number of days we take to prepare your order and hand it over to the partners shipping company. Ready to be Shipped pieces are usually dispatched within 2-3 working days. Made to order pieces usually take around 20 days to be dispatched. This is because of the time taken to customise the piece. For eg. If a customer wants a stone to be studded in a jewellery piece, or an additional laboratory certificate is requested.

  3. How long does it take to deliver my order?
  4. Our courier partners deliver orders in Indian Metro Cities within 4 working days Our courier partners deliver orders in Indian Non Metro Cities within 7 working days.
    Please Note: Delivery dates are additional to the days taken for dispatch.
    For any questions or doubts, please initiate a Live Chat with us, or Call our customer support team.

  5. Is my shipment safe?
  6. All our orders checked thoroughly by our quality assurance team, packed impeccably in a tamper free packaging. Additionally, all our shipments are insured and traceable. Our customer support team will instantly update you with the tracking details once your order is shipped. Shipping and packaging charges are inclusive of insurance.

  7. How can I track my shipment?
  8. All Navratan shipments can be tracked online. All our shipments within India are sent by reputed couriers like FedEx, Blue dart, Sequel etc and have a Tracking Number attached to them. As soon as the product is dispatched from our office, the customer will receive an email with the Tracking ID and a link that redirects to the website of the partnered shipping agent.

FAQ’s on International Shipping

  1. Which countries do you ship to?
  2. We ship to over 300+ countries and territories, providing a Free Worldwide Shipping service for all orders above INR 2,00,000 (approx USD 2500)

  3. Which countries do you offer Free Shipping to?
  4. We provide a Free Worldwide Shipping service for orders above INR 2,00,000, using only reputable courier agents like FedEx, Bluedart, eyc that take between 4-12 days to deliver.

  5. What Shipping Options can I choose from?
  6. We offer Free Shipping on all International orders above INR 2,00,000 (≈ USD 2500). International orders below INR 2,00,000 (≈ USD 2500) have the option of EMS shipping (only in countries where EMS operates) or Express Shipping .

    EMS Shipping Charges:
    Orders below INR 40,000 will be charged a flat shipping charge of INR 2,100 and orders above INR 40,000 but under INR 2,00,000 will be charged a flat shipping charge of INR 4200 will be applicable.

    Express Shipping Charges (delivery in 2-5 working days):
    Orders below INR 40,000 will be charged a flat shipping charge of INR 3100 and orders above INR 40,000 but below INR 2,00,000 will be charged a flat shipping charge of INR 4200.

    • All our international Express Shipments are sent only through reputed shipping providers such as FedEx, UPS, Sequel, DHL & TNT that typically deliver within 2 to 5 working days (This is a tracked service).
    • EMS shipping is available in over 200 countries/territories including India, USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal and it typically delivers in 9-12 days. (This can sometimes not be a tracked service)
    • Aramex does not carry gemstones, gold and jewelry.

  7. Will I be charged Custom Charges, Duties, etc.?
  8. Please note that we will not be responsible for any custom charges, duties, VAT, etc. that your country may charge. This tends to vary from case-to-case and is beyond our reach.

    Bear this in mind, there is no import duty on gemstones in USA, Canada and Europe. Most other countries charge anything under 1%. VAT can be reclaimed by professional buyers.

    We do recommend contacting your local customs for further details or getting in touch with our customer service team as we will be happy to share older experiences.

  9. Will I be charged Customs Charges, Duties even if I return the item?
  10. Please note for international orders cancelled or refused AFTER dispatch, the customer will be held liable for all custom duties and VAT charges by the country. In order to return the items back to us, the customer must clear the charges if any at the customs, and then return the piece, through our returns policy. Only after receipt of the item by our team, clearing of any custom duties and Taxes, will we be able to refund the remaining amount to the customer.

  11. Is my shipment safe?
  12. All our shipments, both international and national are checked and packaged in tamper proof packaging with double care! We understand that the journey is both long and far, ensuring your pieces will be safe and secure until they reach you. Our reputable logistic partners like FedEx, UPS, Sequel, DHL & TNT, assure careful handling until delivery. We also offer an inclusive insurance on each item being purchased making it stress free for you.

  13. Can I track my shipment?
  14. All our shipments can be tracked online. Some EMS shipments will not be tracked, but this is solely based on the country of delivery. Our reputable logistic partners like FedEx, UPS, Sequel, DHL & TNT, assure careful handling until delivery. All tracked packages will have a Tracking Number attached to them. As soon as the product is dispatched from our office, the customer will receive an email with the Tracking ID and a link that redirects to the website of the partnered shipping agent. For any questions get in touch with our customer service team.

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