FAQs

Find Your Ring Size

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    Ring Size Guide

    With our ring-sizing guide to help you determine your exact ring size, buying a gemstone-studded ring online will be a seamless process. Just follow the steps below and you’ll have your ring size within minutes. 

    Please Note: 



    When printing this page, please measure the bar above to check it coincides with the 2-inch length or the 50 mm length. 

    Print this page at 100% 

    Here are a couple of ways for you to establish your ring size


    Option 1 

    Use A String: 

    1. Using a piece of non-stretchy string, measure the circumference of the finger to be sized. 

    2. Place the string on the diagram below from end to end to measure the size of the finger. 

    3. Cross check ring size with Option 2 and Option 3, to be sure you have an accurate size.



    Option 2 

    Use A Correct Ring: 

    1. Using a ring that correctly fits the finger to be sized, 

    2. Match the inside edge of the ring to the circles in the diagram below. 3. Choose the larger size in case it appears to fall between two sizes. 

    4. Cross check ring size with Option 1 and Option 3, to be sure you have an accurate size. 



    Option 3 

    Use A Correct Ring: 

    1. Measure the circumference of the finger with a non-stretchy string. 

    2. Using a scale to measure the length in millimeters. 

    3. Cross-reference it to the table below to determine the correct size in MM.  


    UK SIZE 

    US SIZE 

    INDIAN SIZE 

    CIRCUMFERENCE OF RING IN MM

    H½ 

    4¼ 

    47.4

    4½ 

    48.0

    4¾ 

    48.7

    5¼ 

    10 

    50.0

    5¾ 

    11 

    51.2

    L½ 

    12 

    51.9

    M½ 

    6½ 

    13 

    53.1

    N½ 

    14 

    54.4

    7¼ 

    15 

    55.1

    7¾ 

    16 

    56.3

    P½ 

    17 

    57.0

    Q½ 

    8½ 

    18 

    58.3

    8¾ 

    19 

    58.9

    9¼ 

    20 

    60.2

    S½ 

    9½ 

    21 

    60.8

    T½ 

    10 

    22 

    62.1

    10¼ 

    23 

    62.7

    10¾ 

    24 

    64.0

    V½ 

    11 

    25 

    64.6

    W½ 

    11½ 

    26 

    65.9

    X½ 

    12 

    27 

    67.2

    12¼ 

    28 

    67.8

    Z½ 

    12¾ 

    29 

    69.1


    13 

    30 

    69.7


    13½ 

    31 

    71.0

    Z2 

    13¾ 

    32 

    71.7


    14¼ 

    33 

    72.9


    14¾ 

    34 

    74.2


    15 

    35 

    74.8


    15½ 

    36 

    76.1


    16 

    37 

    77.4



    Key Tips to remember:

    1. Do not size your finger after exercising or a workout, as fingers tend to swell up

    2. Get in touch with our customer service team in case you need additional assistance.


Return and Exchanges

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    FAQ’s: Returns & Exchanges Policy

    1. When does the 10-Day Return Period Start/End?

    The 10-Day period starts from the day that the item has been signed and received from our shipping partners. The 10 day return period ends exactly 10 days (240 hours) after the item had been signed for. Under any circumstance, if an extension in this period is required, get in touch with our customer service team and they will be able to assist. 

    2. I purchased multiple loose gemstones and or jewelry pieces. I like one of them. Can I return the remaining items? 

    Yes, under our “No Questions Asked” approach, you can indeed return the other gemstones strictly within the 10-day return window. 

    In the circumstance the item has been altered in any way or form, chipped/ nicked, damaged, set, scratched, has a different weight, the item will not be received for a full refund. 

    · Please note that Shipping Charges, TAX/VAT, and Duties are not refundable. · Return shipment is at the customer's cost 

    · In case you make payment through credit card, the payment processing charges (5%) charged by HDFC Bank Payment Gateway will be non-refundable. · For any payment through PayPal, no transaction fee is deducted. 

    · Any lab certificate that may have been ordered besides the free certificate supporting the item, shall not be refunded in the return payment. 

    · Returns will take 30 days to process. 

    3. I have lost the lab certificate and original packaging of the product. Could I still return the item? 

    We Do require the full contents of the original delivery when returning the item strictly within the 10-day return window. Including certificates, invoices, documentation, lab certificates, packaging, documents, discount coupons if any, etc. that were sent along with the item purchased. In the event you have misplaced any of the documents, you may not be eligible for the full refund. Instead, you will still be eligible for a partial replacement / Store Credit. In the case an item has been created with specific customization (each situation with reserved rights) we will contact you about a change in our return policy as it will not meet our standard returns policy. 

    Contact our customer service team for any further queries based on your request. 

    4. Can I return only a gemstone I purchased from Navratan.com which I had set in a ring? 

    Our returns policy specifically mentions any custom made pieces cannot be returned. However, the customer is eligible for a store credit worth 75% of the invoice value, for use against future purchases on our website. 

    5. I would like to return a loose gemstone/jewelry piece. How should I send it?

    In the event you wish to return a piece, please take the following steps:-

    1. Before the 240 hours, 10 days return window, create a Return Me… An (RMA) number through your login account on our website. 

    2. Once your item has been accepted, your RMA number will be generated, notifying us that you wish to return the piece. Our customer support team will first check the details and get in touch with you. 

    3. Ensure to keep all original objects that accompanied the piece e.g. Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc. 

    4. Before the 10-day return window ends (240 hours) prepare to dispatch the item to Navratan.com’s registered office. 

    5. Pack the items carefully and send only through a reputed courier service provider with insurance for the package. We suggest and recommend you send our product back through the reputable and registered 'DTDC Plus' service from your nearest DTDC branch. This service assures Next Business Day (NBD) delivery in all metros and major cities within India, minimizing the risk involved related to delays, misplaced goods, or theft of the item. Be sure to send the courier to the correct address, as available on our Contact Us. 

    6. Ensure to update your tracking details into your login account on our website or share the details with our customer service team. 

    7. Ensure your chosen courier service provider 100% accepts jewelry, astrological products, considering their value and the insurance.

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    Custom, “Made to Order” pieces Return Policy:

    Any custom created (made to order) item placed by the customer cannot be returned under the returns policy. The customer can instead request a store credit after the return of the original item to us (subject to inspection by Navratan.com quality control team). We will be able to refund 75% of your invoice value, for use against future purchases on our website 

    In the case an item has been created with specific customization (each situation will have reserved rights) we will contact you about a change in our return policy as it will not meet our standard returns policy. 

    Conditions to be eligible for return: 

    1. The item must be returned completely unchanged. 

    2. The item must be returned undamaged. 

    3. The item must be returned in its original and unused condition. 

    4. The item returned would be subject to inspection by the Navratan.com quality control team. 

    5. The product should be returned along with the original invoice, packaging, documentation, certifications, and free gifts if any. 

    Important notes: 

    In the circumstance the item has been altered in any way or form, chipped/ nicked, damaged, set, scratched, has a different weight, the item will not be received for a full refund. 

    · Please note that Shipping Charges, TAX/VAT, and Duties are not refundable. · Return shipment is at the customer's cost 

    · In case you make payment through credit card, the payment processing charges (5%) charged by HDFC Bank Payment Gateway will be non-refundable. · For any payment through PayPal, no transaction fee is deducted. 

    · Any lab certificate that may have been ordered besides the free certificate supporting the item, shall not be refunded in the return payment. 

    · Returns will take 30 days to process.

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    Loose gemstones, Jewelry, “Ready to be Shipped” pieces Return Policy:

    If by any chance you are unhappy with the loose gemstones or jewelry (ready to be shipped), these items may be returned with a full refund, strictly within the 10-day return window. During the time you are in possession of the piece, you are entirely responsible for its value and its care. After which we will be able to refund the cost amount. 


    Conditions to be eligible for return : 

                  1. The item must be returned completely unchanged. 

                  2. The item must be returned undamaged. 

                  3. The item must be returned in its original and unused condition. 

                  4. The item returned would be subject to inspection by the Navratan.com quality control team. 

                  5. The product should be returned along with the original invoice, packaging, documentation, certifications, and free gifts if any. 

    Important notes: 

    In the circumstance the item has been altered in any way or form, chipped/ nicked, damaged, set, scratched, has a different weight, the item will not be received for a full refund. 

    · Please note that Shipping Charges, TAX/VAT, and Duties are not refundable. · Return shipment is at the customer's cost 

    · In case the payment is made through a credit card, the payment processing charges (5%) charged by HDFC Bank Payment Gateway are non-refundable. 

    · For any payment through PayPal, no transaction fee is deducted. 

    · Any lab certificate that may have been custom ordered besides the free certificate supporting the item, shall not be refunded in the return payment.

    · Returns will take 30 days to process.

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    Return & Exchanges

    At Navratan.com we are guided by a friendly, clear, and transparent 10 day Returns Window Policy. With our “No Questions asked” approach, we will refund your payment if by any chance you are unhappy with the item/ jewelry piece or gemstone that is being purchased. 

    Please note at Navratan.com our return policy is wholly dependent on the item/ jewelry piece or gemstone that is being purchased. Below are the different types: 

                      · Loose gemstones, Jewelry, “Ready to be Shipped” pieces 

                      · Custom, “Made to Order” pieces 


Shipping Policy

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    FAQ’s on International Shipping

    1. Which countries do you ship to?

    We ship to over 300+ countries and territories, providing a Free Worldwide Shipping service for all orders above INR 2,00,000 (approx USD 2500

    2. Which countries do you offer Free Shipping to? 

    We provide a Free Worldwide Shipping service for orders above INR 2,00,000 using only reputable courier agents like FedEx, Bluedart, etc that take between 4-12 days to deliver. 

    3. What Shipping Options can I choose from? 

    · We offer Free Shipping on all International orders above INR 2,00,000 (≈ USD 2500). International orders below INR 2,00,000 (≈ USD 2500) have the option of EMS shipping (only in countries where EMS operates) or Express Shipping. 

    EMS Shipping Charges: 

    Orders below INR 40,000 will be charged a flat shipping charge of INR 2,100 and orders above INR 40,000 but under INR 2,00,000 will be charged a flat shipping charge of INR 4200 will be applicable. 

    Express Shipping Charges: (delivery in 2-5 working days) 

    Orders below INR 40,000 will be charged a flat shipping charge of INR 3100 and orders above INR 40,000 but below INR 2,00,000 will be charged a flat shipping charge of INR 4200

    · All our international Express Shipments are sent only through reputed shipping providers such as FedEx, UPS, Sequel, DHL & TNT that typically deliver within 2 to 5 working days (This is a tracked service). 

    · EMS shipping is available in over 200 countries/territories including India, USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal and it typically delivers in 9-12 days. (This can sometimes not be a tracked service) 

    · Aramex does not carry gemstones, gold, and jewelry. 

    4. Will I be charged Custom Charges, Duties, etc.?

    Please note that we will not be responsible for any customs charges, duties, VAT, etc. that your country may charge. This tends to vary from case-to-case and is beyond our reach. 

    Bear this in mind, there is no import duty on gemstones in the USA, Canada, and Europe. Most other countries charge anything under 1%. VAT can be reclaimed by professional buyers. 

    We do recommend contacting your local customs for further details or getting in touch with our customer service team as we will be happy to share older experiences. 

    5. Will I be charged Customs Charges, Duties even if I return the item? 

    Please note for international orders cancelled or refused AFTER dispatch, the customer will be held liable for all custom duties and VAT charges by the country. In order to return the items back to us, the customer must clear the charges if any at the customs, and then return the piece, through our returns policy. Only after receipt of the item by our team, clearing of any customs duties and Taxes, will we be able to refund the remaining amount to the customer. 

    6. Is my shipment safe? 

    All our shipments, both international and national are checked and packaged in tamper-proof packaging with double care! We understand that the journey is both long and far, ensuring your pieces will be safe and secure until they reach you. Our reputable logistic partners like FedEx, UPS, Sequel, DHL & TNT, assure careful handling until delivery. We also offer inclusive insurance on each item being purchased making it stress-free for you. 

    7. Can I track my shipment? 

    All our shipments can be tracked online. Some EMS shipments will not be tracked, but this is solely based on the country of delivery. Our reputable logistic partners like FedEx, UPS, Sequel, DHL & TNT, assure careful handling until delivery. All tracked packages will have a Tracking Number attached to them. As soon as the product is dispatched from our office, the customer will receive an email with the Tracking ID and a link that redirects to the website of the partnered shipping agent. For any questions get in touch with our customer service team.

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    FAQ’s Shipping within India

    1. What does “Days to Dispatch” mean? (How soon will my order be shipped?)

    Days to Dispatch translates to the number of days we take to prepare your order and hand it over to the partner's shipping company. Ready to be Shipped pieces are usually dispatched within 2-3 working days. Made to order pieces usually take around 20 days to be dispatched. This is because of the time taken to customize the piece. For eg. If a customer wants a stone to be studded in a jewelry piece, or an additional laboratory certificate is requested. 

    2. How long does it take to deliver my order? 

    Our courier partners deliver orders in Indian Metro Cities within 4 working days Our courier partners deliver orders in Indian Non-Metro Cities within 7 working days. 

    Please Note: Delivery dates are additional to the days taken for dispatch. 

    For any questions or doubts, please initiate a Live Chat with us, or call our customer support team. 

    3. Is my shipment safe? 

    All our orders checked thoroughly by our quality assurance team, packed impeccably in tamper-free packaging. Additionally, all our shipments are insured and traceable. Our customer support team will instantly update you with the tracking details once your order is shipped. Shipping and packaging charges are inclusive of insurance. 

    4. How can I track my shipment? 

    All Navratan shipments can be tracked online. All our shipments within India are sent by reputed couriers like FedEx, Blue dart, Sequel, etc, and have a Tracking Number attached to them. As soon as the product is dispatched from our office, the customer will receive an email with the Tracking ID and a link that redirects to the website of the partnered shipping agent. 


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    Shipping Policy

    We offer Free Shipping on all orders above INR 10,000 (only within India). 

    Local Shipping Charges: 

    Orders below the value of INR 10,000 will be charged a flat shipping rate of INR 300 (only within India). 

    We offer Free Shipping on all International orders above INR 2,00,000 (≈ USD 2500). International orders below INR 2,00,000 (≈ USD 2500) have the option of EMS shipping (only in countries where EMS operates) or Express Shipping. 

    EMS Shipping Charges: 

    Orders below INR 40,000 will be charged a flat shipping charge of INR 2,100 and orders above INR 40,000 but under INR 2,00,000 will be charged a flat shipping charge of INR 4200 will be applicable. 

    Express Shipping Charges: (delivery in 2-5 working days) 

    Orders below INR 40,000 will be charged a flat shipping charge of INR 3100 and orders above INR 40,000 but below INR 2,00,000 will be charged a flat shipping charge of INR 4200

    All our international Express Shipments are sent only through reputed shipping providers such as FedEx, UPS, Sequel, DHL & TNT that typically deliver within 2 to 5 working days (This is a tracked service) 

    EMS shipping is available in over 200 countries/territories including India, USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal and it typically delivers in 9-12 days. (This can sometimes not be a tracked service)

General FAQs

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    Track Your Order

    All our shipments can be tracked online. Some EMS shipments will not be tracked, but this is solely based on the country of delivery. Our reputable logistic partners like FedEx, UPS, Sequel, DHL & TNT, assure careful handling until delivery. All tracked packages will have a Tracking Number attached to them. As soon as the product is

    dispatched from our office, the customer will receive an email with the Tracking ID and a link that redirects to the website of the partnered shipping agent. 

    For any questions get in touch with our customer service team. 

    ● Our Media Image Guarantee 

    ● Eligibility 

    ● Security and Fraud: for online and phone orders 

    ● Online security policies 

    ● Privacy statement 

    ● Disclaimer 

    All prices and the availability of both products and services are subject to change without notice. All errors will be corrected when and where discovered. Navratan reserves the right to revoke any stated offer and to correct any errors, inaccuracies, and/or omissions.

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    Shipping, Insurance & Liability

    ● Shipping, Insurance & Liability 

    We offer a seamless shipping policy once your order has been confirmed and paid. Our reputable logistic partners like FedEx, UPS, Sequel, DHL & TNT, assure careful handling until delivery of the item. We also offer inclusive insurance on each item being purchased making it a stress-free purchase for you. 

    Please note: Returns and exchanges must be completely covered by the customer.

    ● Shipping Times and Cost 

     We offer Free Shipping on all orders above INR 10,000 (only within India). 

    Local Shipping Charges: 

    Orders below the value of INR 10,000 will be charged a flat shipping rate of INR 300 (only within India).

     We offer Free Shipping on all International orders above INR 2,00,000 (≈ USD 2500). International orders below INR 2,00,000 (≈ USD 2500) have the option of EMS shipping (only in countries where EMS operates) or Express Shipping. 

    EMS Shipping Charges: 

    Orders below INR 40,000 will be charged a flat shipping charge of INR 2,100 and orders above INR 40,000 but under INR 2,00,000 will be charged a flat shipping charge of INR 4200 will be applicable. 

    Express Shipping Charges (delivery in 2-5 working days): 

    Orders below INR 40,000 will be charged a flat shipping charge of INR 3100 and orders above INR 40,000 but below INR 2,00,000 will be charged a flat shipping charge of INR 4200 

    ● Import Duties, Taxes/VAT 

    Please note that we will not be responsible for any customs charges, duties, VAT, etc. that your country may charge. This tends to vary from case-to-case and is beyond our reach. 

    Bear this in mind, there is no import duty on gemstones in the USA, Canada, and Europe. Most other countries charge anything under 1%. VAT can be reclaimed by professional buyers. 

    We do recommend contacting your local customs for further details or getting in touch with our customer service team as we will be happy to share older experiences. 

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    Warranty and Product Guarantee

    At Navratan we offer each customer a Lifetime Warranty if the piece were to show any manufacturing defects. After a thorough quality check, even if there are defects like Porosity, Incomplete solder points contributing to a compromised piece of jewelry, we will immediately take the necessary steps to make it right. In the event you believe your piece has been shipped with defects, get in touch with our customer support team at the earliest. 

    Please Note: Only Manufacturing defects will be deemed acceptable for a replacement or a free alteration. 

    Gemstones at Navratan come with a third party certificate that offers assurance and guarantees the quality of every gemstone. Jewelry that has been manufactured and

    sold at Navratan have hallmarks that are inscribed on every piece illustrating the karatage of the gold, the manufacturer's symbol, along with the weight of the piece. 

    Here is a sample of what you will be able to see hallmarked on each piece of Navratan jewelry. 

    Image of the hallmark 

    ● Repairs and Wear and Tear 

    Wearing jewelry every day does in turn have its effects on the fine gemstones and metals. We understand this and offer every customer a Chargeable Repairs Service in the event you wish to repair your product. Repairs consist of changes like: 

    ● Worn off metal finishing contributing to a discoloration, 

    ● Scratches on the metal, scratches, and chips of the gemstone, 

    ● Discoloration because of exposure to strong acids, 

    ● Wear and tear of prongs over time, 

    ● Loss of a gemstone 

    Please note: Repairs are not liable for a replacement or free alteration. 

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    Payment & Payment Methods

    At Navratan our secure HDFC Bank Payment Gateway accepts both Credit and Debit cards. 

    VISA, MASTERCARD, CIRRUS, AMERICAN EXPRESS (AMEX) 

    Our secure online system also can conduct Bank Transfers and NEFT transactions allowing an easy and secure transfer of funds for larger amounts. 

    Do get in touch with our customer support team on 
    +919982805500
     for any further details or questions at the time of purchase. 

    Please Note: Payment must be fully credited to the Navratan account before any order is processed, both for Custom Orders and Ready To Ship Pieces.

    Additional Security on Orders 

    As additional security and as per Indian government rules, each purchase is recorded and verified with the inbuilt CAPTCHA system and our thorough backend team. Orders that exceed INR 20,000 on the Navratan website, will require additional information like PAN CARD Details and Aadhar Card Details, to verify the purchase and comply with government standards. 

    ● Taxes & fees 

    All prices are inclusive of all local taxes and fees. There will be no additional taxes and fees charged. 

    International shipments on the other hand might have custom charges and VAT. Please note that we will not be responsible for any customs charges, duties, VAT, etc. that your country may charge. This tends to vary from case-to-case and is beyond our reach. 

    Keeping this in mind, there is no import duty on gemstones in the USA, Canada, and Europe. Most other countries charge anything under 1%. VAT can be reclaimed by professional buyers. 

    We do recommend contacting your local customs for further details or getting in touch with our customer service team as we will be happy to share older experiences. 

    ● Import Duties, Taxes/VAT 

    Please note that we will not be responsible for any customs charges, duties, VAT, etc. that your country may charge. This tends to vary from case-to-case and is beyond our reach. 

    Bear this in mind, there is no import duty on gemstones in the USA, Canada, and Europe. Most other countries charge anything under 1%. VAT can be reclaimed by professional buyers. 

    We do recommend contacting your local customs for further details or getting in touch with our customer service team as we will be happy to share older experiences. 

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    Stone Details

    ● Stone Size Chart

    Here is a downloadable gemstone size reference chart to help you understand the different sizes of the gemstone from the convenience of your home. 

    ● Stone Shape chart 

    Gemstones are cut with different shapes and cuts specific to each piece. Here is a reference chart for all the different shapes, allowing you to understand which shape you investing in. 

    The design team can create something like this - although in colored gemstones these are a lot of mixed cuts 

    ● Clarity Grading 


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    Our Location and Timings

    Our head office is based at:-

    Shop No-113, Building No-901, 1st Floor,

    Narendra Plaza, Ganga Mata Street,

    Gopal Ji Ka Rasta, Johari Bazar 302003

    Jaipur, Rajasthan (India

    Our normal business hours are between 10:30 AM to 07:00 PM

    During these times we will be happy to resolve problems regarding Purchase, Returns and Exchange/ Quality and any other issues. Contact our customer support team on 
    +919982805500

  • +
    General FAQs

     Returns And Procedures 

    We have a friendly, clear, and transparent 10 day Returns Window Policy. With a “No Questions Asked” approach, we will refund your payment, if by any chance you are unhappy with the item/ jewelry piece or gemstone that is being purchased, provided it remains undamaged and unchanged and is returned within the window. 

    Please note at Navratan.com our return policy is wholly dependent on the item/ jewelry piece or gemstone that is being purchased. Below are the different categories: 

    · Loose gemstones, Jewelry, “Ready to be Shipped” pieces 

    · Custom, “Made to Order” pieces entirely based on the item being purchased.

    ● Special Conditions 

    Each order at Navratan is considered unique and special although in the case an item has been created with specific customization (each situation will have reserved rights) the Navratan team will contact you about a change in our return policy as it will not meet our standard returns policy. Details will also be provided with the invoice at the time of purchase. 

    ● Third-Party Laboratory Reports

    Navratan offers a unique third-party gemstone report with each purchase free of charge. Each report comes with the details about the gemstone, treatments, quality features, and dimensions. 

    In the situation you wish to request a specific third party certificate, from a laboratory other than our partnered one, additional charges will apply. 

Packaging Insert

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    Packaging Insert

    About Us: 

    Backed by our long-standing parent company The Gemstone Co. at Navratan we aim to offer both gemstones and jewelry that have each been crafted impeccably at the click of your finger. A company built entirely on trust, quality, and professionalism, with over 4 generations of experience, our seamless network and supply chain allows us to stock unique, collector pieces as well as popular gemstones that boast unmatched qualities. 

    Gemstone /Jewelry Care: 

    Caring for your gemstone/gemstone studded jewelry is most important. Over time gemstones tend to attract dirt and grime and need an occasional bath. 

    A safe way to clean your jewelry is by: 

    Placing your gemstone studded jewelry in a bowl of warm water, away from a basin

    Rinse with clean water in a bowl with a soft-bristled toothbrush 

    Rinse with clean water in a bowl, away from the basin 

    Wipe dry 

    Bowl is to catch any gemstone that might come out of its setting but can be returned to the jeweler to be reset. 

    Do not use any harsh chemicals, not even soap 

    Jewelry pieces set with enamel and Kundan work should never be washed or put into an ultrasonic machine. 

    Lifetime Warranty: 

    At Navratan we offer every client a Product Guarantee and a Lifetime Warranty with every piece. After having passed the super-skilled hands of our quality assurance department, each is checked and rechecked for quality so you have nothing to worry about. However, if there are any manufacturing defects visible on any piece get in touch with our customer care team at the earliest. 

    Storing your Jewelry: 

    Keep gemstones and jewelry in a cool place, away from direct sunlight

    Store your pieces in the Navratan handmade pouch when they are not in use

    Do not drop your piece of expose them to heavy wear and tear

    Clean your jewelry at least once every 6 months 

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