Our Job Openings

Job Summary:
We are looking for a detail-oriented and analytical Junior MIS Executive to support our data management, reporting, and operational analysis functions. The ideal candidate should be proficient in Excel/Google Sheets, capable of handling large datasets, and eager to contribute to data-driven decision-making within the organisation.

Key Responsibilities:

• Collect, clean, and organise data from various internal and external sources.
• Prepare daily, weekly, and monthly reports using Excel, Google Sheets, and reporting tools.
• Maintain and update dashboards to track key performance indicators and business metrics.
• Create automated report formats and templates to improve efficiency.
• Use advanced formulas, pivot tables, and macros to streamline data processing.
• Assist in executing process improvements to enhance data accuracy and workflow efficiency.
• Update and manage databases with correct, verified, and current information.
• Ensure proper handling, confidentiality, and security of all company data.
• Provide data-based insights and recommendations to management for decision-making.
• Coordinate with different departments to understand and fulfil their MIS requirements.
• Troubleshoot basic data-related issues and provide operational support.
• Maintain proper documentation, records, and standard operating procedures for MIS activities.
• Ensure all MIS tasks align with the company’s data management and compliance policies.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline.
• 0–2 years of experience in MIS, data analysis, or a related role.
• Strong proficiency in Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros) and Google Sheets.
• Knowledge of App Script or AppSheet will be an added advantage.
• Good analytical and problem-solving abilities.
• Ability to handle large data sets and derive meaningful insights.
• Good communication skills and effective coordination across departments.
• Attention to detail, accuracy, and a strong sense of responsibility.

Job Types: Full-time, Permanent

Role Overview:
We are seeking a dedicated and customer-focused Client Relationship Executive (Female preferred) who will be responsible for managing client interactions, ensuring timely follow-ups, and providing exceptional after-sales support. The ideal candidate should be proactive, well-spoken, and able to handle client concerns with confidence and clarity.

Key Responsibilities:

• Ensure all client leads generated after order placement are addressed and followed up promptly.
• Maintain high levels of client satisfaction through consistent and effective after-sales service.
• Collect genuine feedback from clients to improve service quality.
• Manage the complete service cycle—from receiving the order to coordinating payment collection.
• Resolve client queries and concerns efficiently and professionally.
• Provide product/service information and support to participants/clients whenever required.
• Act as the first point of contact for client complaints and escalate issues to the concerned department when necessary.
• Understand client requirements in depth and ensure solutions are provided in a timely and appropriate manner.

Skills & Competencies Required:

• Polite, professional, and customer-friendly attitude.
• Strong ability to perform consistent and rigorous follow-ups.
• Excellent verbal and written communication skills.
• Ability to understand client situations and respond appropriately.
• Proactive mindset with a problem-solving approach.
• Thorough understanding of company products/services (training will be provided).
• Must be responsive and available for client communication during working hours.

Job Types: Full-time

Job Summary:
We are hiring a dedicated and detail-oriented Data Entry Operator with at least 6 months of experience. The ideal candidate will be responsible for accurately entering and updating data in our systems, maintaining data integrity, and supporting administrative operations as needed.

Key Responsibilities:

• Enter and update data in spreadsheets, databases, or software systems with high accuracy.
• Review data for errors or inconsistencies and correct them where needed.
• Maintain confidentiality and protect sensitive information.
• Prepare and sort documents before data entry.
• Generate reports and retrieve data as requested.
• Perform regular backups to ensure data preservation.
• Support basic clerical and administrative tasks when required.

Requirements:

• Minimum 6 months of proven experience in a data entry role.
• Good typing speed with attention to detail and accuracy.
• Proficiency in MS Excel, Word, and other basic computer applications.
• Familiarity with data entry software and tools.
• Ability to work independently and manage time efficiently.
• Strong communication and organizational skills.

Job Types: Full-time, Permanent

Job Summary:
We are seeking an Accounts Executive with 1–2 years of experience and proficiency in Tally software. The role involves managing day-to-day accounting tasks, including data entry, processing invoices, payments, bank reconciliations, and supporting financial reporting and compliance.

Key Responsibilities:

• Maintain financial records and perform data entry in Tally.
• Handle accounts payable/receivable and bank reconciliations.
• Process invoices, receipts, and payments.
• Assist in preparing financial reports, statements, and budgets.
• Support month-end/year-end closing and audits.
• Manage expense reports and ensure documentation accuracy.
• Perform general administrative and accounting support tasks.

Requirements:

• 1–2 years of accounting experience.
• Proficiency in Tally software.
• Basic knowledge of accounting principles and financial reporting.

Job Types: Full-time, Permanent

Role Overview:
We are seeking a results-driven Team Lead- Business Development with team-leading experience to help drive revenue growth, strengthen client relationships, and manage a high-performance team. The ideal candidate should possess a strong understanding of B2C sales strategies, team leadership, and a passion for luxury and fine gemstones.

Key Responsibilities:

• Identify and develop new business opportunities across online and offline channels.
• Build and maintain strong relationships with domestic and international clients.
• Lead, mentor, and motivate a team of business development executives or sales representatives.
• Analyze market trends and customer behavior to refine outreach strategies.
• Set sales targets, track KPIs, and ensure the team meets performance metrics.
• Collaborate with marketing, operations, and customer service to ensure a seamless client experience.
• Represent the brand at industry events, exhibitions, and customer meetings.
• Prepare and deliver reports and forecasts to management.

Required Skills & Qualifications:

• 5 years plus of experience in business development, sales, or client relationship management.
• At least 2 years of team management or team leadership experience.
• Strong communication, negotiation, and interpersonal skills.
• Experience in the gems, jewelry, luxury, or e-commerce sector preferred.
• Ability to thrive in a target-driven and dynamic environment.
• Proficiency in CRM tools and MS Office Suite.

Job Types: Full-time, Permanent

Job Summary:
We are seeking a dynamic and customer-focused Business Development Executive to join our Navratan Gems growing team. The ideal candidate will be responsible for handling leads and converting them into successful sales through multiple communication platforms including email, WhatsApp, and inbound calls. This role is perfect for someone who enjoys engaging with people, understands customer needs, and is passionate about building lasting client relationships.

Key Responsibilities:

• Handle incoming leads via calls, emails, WhatsApp, and other communication platforms.
• Understand customer needs and guide them through product details and offerings.
• Build rapport with clients to ensure trust and satisfaction throughout the buying process.
• Follow up on leads in a timely and professional manner to ensure maximum conversions.
• Coordinate with the operations and marketing team to ensure smooth client experience.
• Maintain daily updates on lead status and communications in the CRM system.

Requirements:

• 0–1 year of experience in sales or client handling (Jewelry/luxury industry is a plus).
• Excellent communication skills in English (verbal and written).
• Confidence to handle clients independently and across various platforms.
• Basic computer knowledge (Excel, email handling, and WhatsApp business).
• Positive attitude, willingness to learn, and a customer-first approach.

Job Types: Full-time, Permanent

Company Overview:
Navratan.com is a global leader in certified gemstone e-commerce. We serve premium domestic and international clients through a trusted, performance-driven platform. As we expand our digital footprint, we're seeking a strategic and technically skilled Digital Marketing Manager to drive paid campaign performance, improve website experience, and lead a results-oriented marketing team.

Role Objective:
To plan, execute, and optimize performance marketing campaigns (Google Ads, Meta Ads), ensure SEO & UI/UX best practices across platforms, and guide the marketing team to meet traffic, lead generation, and revenue targets.

Key Responsibilities: Performance Marketing (Google Ads & Meta Ads):

• Plan, execute, and optimize paid campaigns across Google Ads, Meta (Facebook/Instagram), and YouTube.
• Create remarketing funnels, custom audiences, and lookalike targeting.
• Monitor keyword trends, ad relevance, A/B testing, and landing page optimization.

Website Development & UI/UX Optimization:

• Use your developers/designers skills to improve site performance and conversion flow.
• Implement tracking pixels, heatmaps, UTM structures, and event triggers.
• Experience with Shopaccino, WordPress, and backend coding (HTML, CSS, JS, PHP).

SEO & Organic Growth:

• Oversee SEO (technical, on-page, off-page) with the team.
• Ensure page speed, mobile responsiveness, and schema implementation.
• Monitor rankings and traffic using tools like Google Analytics, Search Console, SEMrush, and Ahrefs.

Team Leadership & Collaboration:

• Manage and mentor a team of digital executives, SEO executives, and writers.
• Allocate weekly tasks, run performance reviews, and ensure deadlines.
• Prepare reports and insights for the management team with data-backed strategies.

Required Skills & Qualifications:

• 3+ years of experience in digital marketing with proven team management.
• Proficient in Google Ads, Meta Ads, YouTube Ads, and PPC strategy.
• Knowledge of Shopaccino, WordPress, and performance tracking tools.
• Working understanding of HTML, CSS, JavaScript, or PHP for technical coordination.
• Strong grasp of SEO fundamentals, Google Analytics, Search Console, and paid media reporting.
• Excellent communication and leadership skills.
• Strategic mindset with attention to KPIs and ROI.

Job Types: Full-time, Permanent

Role Overview:
We are looking for a passionate and enthusiastic PPC & Google Ads Intern to support our digital marketing team. This is a great opportunity for someone who wants to build a career in paid advertising and performance marketing.

Key Responsibilities:

• Assist in creating, monitoring, and optimizing Google Ads campaigns (Search, Display, and YouTube).
• Perform keyword research and basic competitor analysis.
• Prepare reports on campaign performance using Google Analytics and other tools.
• Help write ad copies and create basic ad creatives using templates.
• Stay updated with Google Ads trends and updates.

Requirements:

• Basic knowledge of Google Ads and PPC concepts.
• Certification in Google Ads (preferred but not mandatory).
• Strong analytical skills and attention to detail.
• Good communication skills and a willingness to learn.
• Familiarity with Excel/Google Sheets for reporting.

Job Types: Full-time, Permanent

Job Summary:
We are looking for an experienced and reliable Purchase Manager with a strong background in the jewellery or gemstone industry. The ideal candidate will be responsible for managing procurement operations, sourcing quality materials and products (precious/semi-precious stones, metals, etc.), negotiating with suppliers, and ensuring timely delivery at the best possible rates.

Key Responsibilities:

• Develop and implement effective purchasing strategies specific to jewellery/gemstone materials.
• Source and evaluate suppliers of gemstones, gold, silver, findings, tools, and packaging materials.
• Negotiate prices, quality standards, and delivery terms with vendors.
• Ensure timely procurement of goods and maintain optimal inventory levels.
• Maintain vendor relationships and regularly review supplier performance.
• Coordinate with production, design, and inventory teams for material requirements.
• Ensure compliance with industry standards and legal documentation (e.g., invoices, certificates of authenticity).
• Track market trends and fluctuations in raw material costs (gold, stones, etc.).
• Maintain accurate records of purchases, pricing, and supplier details.
• Conduct regular audits to ensure quality control of purchased goods.

Requirements:

• Minimum 3 years of experience in purchasing or procurement, preferably in jewellery or gemstone industry.
• Strong knowledge of gemstones, precious metals, and jewellery components.
• Excellent negotiation and vendor management skills.
• Good understanding of market rates, certifications, and quality checks.
• Proficiency in MS Excel, purchase software, or ERP systems.
• Strong analytical, organizational, and communication skills.